Has your China import project gone wrong?

Import Help

We have assisted many clients with their challenges in China, including negotiations with factories where:

• The lead time has slipped

• The products were faulty

• The wrong products were supplied

• Communications ceased for no reason

• The supplier turned out to be an agent and not a factory

Because things go wrong doesn’t necessarily mean that business is over. In many cases, business relationship problems arise as a result of job changes, confusion or miscommunication.  It's important to get to the core of the problem to establish if there are grounds for negotiation.

China Blueprint Consultants are experienced in business negotiations the Chinese way! We have proven cases where we have intervened on behalf of our clients to resolve issues, reignite trade relations and pursue compensation for losses. To be successful in this type of work, real working experience is the most valuable tool we have. Combine this with our language and cultural understanding and we know we can negotiate ’win-win' results for our clients.

Due diligence checks

If you need to know more about the business credentials of the company or individual you are dealing with, we suggest a credit check report or our basic document check.

A contract is your best hope

Naturally not every negotiation will have the desired outcome for our client, especially where there is no 'contract' in place. We strongly advise all of our clients to have trade and confidentiality contracts in place to protect their interests. These contracts are a good negotiation tool.

How do we negotiate?

It’s an investigative process. We take the time to understand the project and where it went wrong, document the facts, present the information in the appropriate manner and negotiate toward an achievable outcome. With our analytical abilities and practical experience, we enable our clients to understand where it went wrong and what likely negotiation options are available to them. We will then facilitate the negotiations towards the desired outcome.

A note on fees

China Blueprint charges a consultancy fee for these activities. This type of work is labour intensive and requires investigative and negotiation skills. Where there is a contract in place the case is likely to stand a higher chance of success. Where there are no contracts and no clear communications between the two parties, the case stands a lesser chance of success. Usually, factories will want to resolve problems and will consider the options presented to them, so long as this information includes clear 'evidence' that they are at fault. If you are serious about finding a solution, contact one our specialist negotiations consultants.

If you would like to enquire about engaging China Blueprint to undertake your Sourcing Report contact our office. We will provide an initial free consultation.

Case Study 

Client: An Australian Shoe Designer and Wholesaler
Service: Trouble Shooter

The client, who was an Australian shoe designer, had a major quality issue with a range of shoes that were imported from China. On arrival it was identified that the shoes in a certain range were manufactured using different sized ‘lasts’. Whilst the shoes were the same shape, the pair set contained two different sizes, i.e. a size 9 set actually contained 2 different shoe sizes - a 9 and a 9.5. This rendered the entire container of shoes un-saleable.

China Blueprint assisted by negotiating with the factory a compensation outcome that included costs relating to the order value and shipping costs. Once an amount was agreed, we then prepared a final agreement contract and assisted the client with the collection of the compensation amount.